About Face

I’m learning so much here every day, not about the technical aspects of running a hotel- I still can’t mix a cocktail to save my life – but about how to deal with and manage people. Yes, it’s the most challenging thing about this job, but also the most rewarding. 

I’ve learned how to pick my battles and how to fight them. How you can never compliment too much. How to encourage people and how to solve problems. How to make people solve their own problems. How not to be bullshitted. How to stand your ground. How to take initiative and lead by example. How not to do things. How to be straightforward. How to try to be fair. How you can’t be all things. 

I’m learning so much and processing so much, and I feel so comfortable in this skin- even though I don’t always know what I’m doing or how to do things, I know how to find out what the right way is. I’ve found that if you think about it, there’s usually a relatively straightforward solution to anything. The rest is just putting the pieces together to get to it. And that can take time, but its not impossible.

And today- for the first time in a long time, everyone was doing, and everything was working properly… and I felt this satisfaction which is hard to describe.

And then the lawn mower broke and the new bar wasn’t cleaned and the beach chairs were left out at night and the wine orders weren’t done and the timesheets weren’t filled out properly and the iron stopped working… but that’s tomorrow’s problem. I’m just happy that today worked out well  :)